|So hey… it’s actually Tuesday.
I could make a ton of jokes about how the days are all running together. Oh hey, look at that:
The truth is (and I realize how blessed I am to be able to say this)… I’ve been working for about a month straight and I legit forgot what day of the week it was. By the time I realized yesterday was actually Monday, I decided to lean into it.
The fact is, life happens. Things happen that are way beyond our control sometimes… as we’re seeing like, EVERYWHERE. Seriously, just look outside.
The most solid businesses and entrepreneurs (and hell, everyday people without businesses too) have learned to roll with the punches.
Monday, my brain just wasn’t working. It refused to acknowledge. So now we have Kick Monday’s Ass on Tuesday.
I still made it work… and that’s the point I want to impress upon you today.
One bad day in a new way of eating doesn’t mean you have to snarf down a dozen donuts. A few missed weeks at the gym doesn’t mean you’re destined for life as a literal couch potato.
And dropping the ball on something you’re committed to doesn’t mean you’re a screw up – it means you’re human.
That brings us to…
Kick Monday’s Ass Video
So I got a question about what I like to call “client management” (and you can submit questions too via the “Talk to Me” link on my website):
I have a friend-turned-client who’s started overstepping. Essentially, there’s been a series of, “Hey can you look at this?” “Do your wordsmithing?” “Work some word magic?” 😞 requests outside of our normal scope of work, made by text (a sneakily informal mode of communication), and I am feeling fed up. How do I remind her that I work for MONEY not friendship? I don’t want to destroy this relationship… but I’m about ready to attach a “copyediting” charge to her next regular invoice (a flat fee, not an hourly rate). Help!
First – and I’ll put this in all caps so it drives the point home –
NEVER SEND A BILL THAT HAS NOT BEEN DISCUSSED BEFOREHAND.
No one likes surprise bills. It’s part of why we collectively hate healthcare and insurance right now. You never know what you’re going to pay if you walk into a hospital, so most folks just don’t go if they can help it.
I’ve got some thoughts on how to handle scope creep AND save the relationship with your client… it’s all in this week’s #AskAngie video
(here’s a link to the video in case you don’t see it embedded below):