Archive for July 2015
How to ignore customers and still give great service
Ahh, that dreaded moment when a customer complains. Maybe you experience gut-wrenching frustration to the point you want to punch someone, scream, or do both (might be a good time to investigate that new kickboxing class, perhaps?). Or maybe you get sick to your stomach, agonizing over how to respond. My thoughts? Sometimes you just need…
Read More